FAQs

General Information

Q1: What is DEVOT?
A: DEVOT is a premium fragrance brand established in 1985, known for creating luxurious and high-quality perfumes. We are committed to redefining the art of perfumery with meticulously curated ingredients and exceptional craftsmanship.

Q2: Where is DEVOT located?
A: Our company is headquartered in Kanpur, India. We are currently shipping PAN India and will be expanding to international locations soon.

Order and Shipping

Q3: How can I place an order?
A: You can place an order directly through our website. Simply browse our collection, select your desired products, and proceed to checkout.

Q4: What are the shipping options available?
A: We offer standard, expedited, and overnight shipping. The availability of these options may vary depending on your location.

Q5: What is the cost of shipping?
A: We offer free standard shipping on all orders. Shipping costs for expedited and overnight options will be calculated at checkout.

Q6: How can I track my order?
A: Once your order is shipped, you will receive a tracking ID via email or WhatsApp, allowing you to track its progress.

Q7: Do you ship internationally?
A: Currently, we are shipping PAN India. We plan to start international shipments in the near future.

Returns and Exchanges

Q8: What is your return policy?
A: Perfumes are non-refundable. Returns or exchanges are only accepted for damaged or wrong products sent to you. You must inform us within 3 days of receiving the product.

Q9: How do I initiate a return or exchange?
A: Contact our support team via email with your order number and reason for return. If approved, we will guide you through the return process.

Q10: How should I return the product?
A: Items must be returned in their original, unused, and unopened condition with all original packaging intact.

Q11: What if I receive a damaged item?
A: Contact us immediately with an unboxing video of the damaged item. We will arrange for a return, replacement, or refund as per our return policy.

Account Management

Q12: How do I create or edit my account?
A: You can create or edit your account through the “Account” section on our website. Log in to make changes to your personal information and manage your account settings.

Q13: I forgot my password. How can I reset it?
A: Use the “Forgot Password” link on the login page to reset your password. Follow the instructions sent to your email to create a new password.

Product Information

Q14: How can I find out more about your products?
A: Each product page provides detailed descriptions, including ingredients and scent profiles. For additional information, feel free to contact our customer service.

Q15: Are your products cruelty-free?
A: Yes, all our products are cruelty-free. We do not test on animals at any stage of production.

Privacy and Security

Q16: How do you protect my personal information?
A: We employ advanced security measures to safeguard your personal and payment information. We do not sell your data to third parties.

Q17: Can I access or modify my personal data?
A: Yes, you have the right to access, correct, or request deletion of your personal data. Contact us if you need assistance with your personal information.

Technical Support

Q18: I’m having trouble with your website. What should I do?
A: Ensure you are using a compatible browser. If issues persist, contact our support team for assistance with technical problems.

Wholesale Inquiries

Q19: How can I place a wholesale order?
A: For wholesale inquiries, please refer to our Wholesale Policy page or contact us directly at our wholesale email address.